FAQ

DO YOU OFFER EXCHANGES AND RETURNS?

If you would like to return your product and receive store credit in the form of a Gift Card please email team@sugarface.com including your order # to receive an RMA and return address. Please note that the original shipping costs cannot be refunded.

DAMAGED ITEMS:

If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at team@sugarface.com.

WHERE CAN I BUY SUGARFACE PRODUCTS?

You can purchase SugarFace Products on our website at  www.sugarface.com in the U.S., Canada, UK, Australia, & Many other countries!

HOW DO I CHECK ON AN ORDER I HAVE PLACED?

You can check the status of your order by entering your tracking number on this site: http://track.sugarface.com

If you have not received a tracking # within 2 business days of placing order, please contact team@sugarface.com

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes! We accept International Orders to all over the world.

HOW MUCH DOES SHIPPING COST?

- FREE Priority Domestic Shipping On Orders $50 & Up
- Priority Domestic Shipping - $6.00
- Fast International Shipping - $22.00

HOW WILL MY ORDER BE SHIPPED?

Your order will be shipped via USPS Priority Mail (typically 2 day delivery) within the U.S. and USPS Priority Mail International for all other countries (ranges between 6-10 business days delivery time).

HOW LONG WILL IT TAKE TO SHIP?

Our warehouse will process your order within 2 business days, typically much faster. This is to ensure order accuracy and handling quality is up to our high expectations.

IS SHOPPING ON SUGARFACE SAFE?

Yes! We are PCI-256 compliant throughout our entire process.

WHAT CREDIT CARDS DO YOU ACCEPT?

We accept all major credit cards - Amex, Visa, Mastercard, Discover & PayPal

WHAT SHOULD I DO IF MY ORDER IS MISSING OR SOMETHING IS WRONG?

Please email us at team@sugarface.com and our team will ensure your issue is resolved.

CAN I MODIFY OR CANCEL MY ORDER?

Prior to your order shipping from our warehouse, we can change your shipping address, however it cannot be canceled. If you would like to return your order after it’s arrived, please contact team@sugarface.com for an RMA and return address.

ARE SUGARFACE PRODUCTS TESTED ON ANIMALS?

Never. We believe in cruelty-free and will always ensure all our products use cruelty-free development practices.



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